Virgin media engineer damaged wall

[callumtaylor955]

A virgin media engineer made a mess of my wall during installation. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. As the walls were recently painted, I would like virgin media to cover the cost of having the wall redecorated. 

[Alex_RM]

Morning callumtaylor955,

Thanks for posting, and welcome to our community 🙂

Sorry to see how things have been left after the installation, so I can help I've popped you over a private message.

Alex_Rm

[Alex_RM]

That's great thank you 🙂

I've raised a complaint under reference C-090623124 for you, I've assigned this to the install complaints, team and popped them over an email to pick this up asap.

They're be in touch regarding a resolution.

Kind regards,

Alex_Rm

[callumtaylor955]

Thanks for your help, Alex. Have a good day!