Virgin media didn't arrive

[MBlue22]

Hi, 

I was supposed to receive my virgin media box yesterday but it did not arrive. I have also not been sent an account number or area code so I am struggling to get in touch with customer services and I have not received any further communication since the pre-contract.

Are you able to help me get an update on when my box will arrive?

Thanks

[VM-Jon]

Hi @MBlue22 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon