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Virgin media broadband setup

rojanlama007
Joining in

Hello, I just got my virginmedia broadband setup delivered. But i couldnt find the socket that could fit. What should i do now. I have already waited so much for this 😞

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3 REPLIES 3

goslow
Alessandro Volta

Can't see your image until moderated but default reply to this query is ...

Call the pre-installation and delivery team on 0800 052 1734

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A couple of past examples are below

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the number above for a tech installation.

goslow
Alessandro Volta

Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM.

The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall.

Kath_F
Forum Team
Forum Team

Hi rojanlama007, 

Thanks taking the time to post on our community. It's great having you on board with us

Whenever we sent equipment out, it will be due to services previously being installed before. This means the set up should be ready however some tenants/home owners do remove them. 

We can certainly get an appointment booked for a manned install instead however I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

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