Showing results for 
Search instead for 
Did you mean: 

Virgin media broadband (Help)

Joining in

So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db( something to reduce the connection to the box because he said it was coming in too high which could then cause the box to cut out)

My minimum guaranteed speed should be 54mbps but I am getting anywhere between 10-40 on a good day

The first problem we noticed was that we couldn’t watch a simple YouTube video in 1080p  and then the internet keeps dropping in and out so I did a bit of research and found that separating the frequency and splitting up my devices between 2.4ghz and 5ghz could help with connection issue which I did.

Smart tv

So on the 2.4ghz the picture quality is okay and it can last a bit before dropping out and the 5ghz is definitely the best frequency for performance but it disconnects every 5m 

Been on the phone with virgin more times that I can count these past few days and tbh they have been so useless, I don’t want to switch because I know the internet is good it’s just hooked up to a poorly made virgin box, I’ve read that it’s best to put virgin into modem mode and get a another router to broadcast signal which should fix my problem right ? any suggestion on what router to get ?


Very Insightful Person
Very Insightful Person
Can you connect the TV to the Hub by ethernet cable (Cat6a is best) - it will be a rock solid connection. You may not need another router if all of your ethernet cable connected devices are nice and stable - you can just connect a good quality wireless access point to the Hub on ethernet cable.

If you want your own router - whats your budget ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi riktrajan, thanks for the message and welcome to the forums, 
I am sorry to hear that you are having issues with the connection and this is not the experience we want you to have with us. 
Can you try what jbrennand has advised and let us know if this resolves things?
How is the service since posting?
Kind regards,