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Virgin media Omnibox damaged.

Nathanp95
Joining in

on ‎20-06-2022 13:41

The outside box on the front of the house is heavily damaged and the front is missing , who would I contact to get this resolved ? 
many thanks 

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎20-06-2022 16:27

Post up a photo here and a VM person will sort it for you here when they get here in a day or two.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Nathanp95
Joining in

on ‎22-06-2022 10:30

2A76402A-6185-40D0-8A67-DF29E7422156.jpeg

 

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Reece_MH
Forum Team
Forum Team
In response to Nathanp95

on ‎24-06-2022 19:59

Hi @Nathanp95,

Thanks for your post, and welcome to our Community Forums.

I'm really sorry to hear that your omnibox has lost the front and has become damaged. Thank you for also providing the image of this. Because of this, I'm going to need to pop you a private message to confirm some details so we can get somebody to take a look.

Please look out for my PM in the top-right of the forums, in the purple envelope.

Thanks,

Reece - Forum Team


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