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Atreyu74
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Virgin line?

I have just joined virgin and I am waiting for my router to arrive. I was given the quickstart option but I have no idea where the virgin phone point would be. I have an open reach point but I was told virgin use a separate line. Or does this still go to the same box? Newly rented property

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DJ_Shadow1966
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Re: Virgin line?

Hello

There should be an internal box marked as Virginmedia or one of the older ones i.e. NTL, Blueyonder, if you cannot find one have a look outside for a brown or grey box and trace where the connection goes too. All Virginmedia connections are now all coaxial connections, if you have ordered a phone line this is supplied from the back of the hub. Virginmedia do not use openreach.

If there is no socket then it could have been removed by previous renter and you will need to either phone up or waiting a few days for a forum staff member to arrange an engineer.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Eeeps
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Message 3 of 20
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Re: Virgin line?


@Atreyu74 wrote:

I have just joined virgin and I am waiting for my router to arrive. I was given the quickstart option but I have no idea where the virgin phone point would be. I have an open reach point but I was told virgin use a separate line. Or does this still go to the same box? Newly rented property


VM use their own network infrastructure that is completely separate from BT Openreach.

Also, this is (mostly) provided by a coaxial cable rather that the more normal telephone wires.

Depending on the type of rental property (Flats or House), the VM connection usually comes in from the street to an external box on the wall (brown or grey).
From there, there should be one or more coaxial cables running to one or more internal boxes in your property (normally white). 
This is where you connect your modem and/or TV box.

Atreyu74
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Re: Virgin line?

Yep can't see anything there

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-tony-
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Message 5 of 20
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Re: Virgin line?

if they have allowed quick start the there has been a VM install there in the past 

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

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Re: Virgin line?


@Atreyu74 wrote:

Yep can't see anything there


Some example pic's in the links below

Inside the property you should look for a VM wall box as per example here

https://www.virginmedia.com/shop/broadband/quickstart/about-quickstart

Shapes and sizes may vary and may be branded with other previous cable companies (NTL, Telewest, Nynex etc.). In some cases the box may not be present and you may just have a trailing coax cable.

If you can't find anything on the inside, look on the outside for an external box as per example photo at #2 here

https://community.virginmedia.com/t5/Networking-and-WiFi/Incorrect-wall-socket/td-p/4558947

colour may be brown or grey and may also be branded with earlier company names. If you find that outside, trace the wire from it and see where it enters your property.

 

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Message 7 of 20
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Re: Virgin line?

Is the bottom one it?

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Atreyu74
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Re: Virgin line?

20210613_094326.jpg

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goslow
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Re: Virgin line?

What's on the other end of the black trailing lead coming out of the Bell Cablemedia wall box?

Looks like that could be the original connection but now taken over by a satellite installation perhaps.

Also what is the single lead coming down from the top LHS of the picture? Freeview TV aerial?

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Atreyu74
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Message 10 of 20
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Re: Virgin line?

Hexagonal screw connectors.

The cable is router power cable

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