Virgin hub 4 sent instead of 5

[dieseldog57]

Hi there, I’ve recentlY come back to Virgin from Sky. Opened the box and there’s a hub 4 instead of 5, I was told I’d be getting a 5?? Just wondered who to speak too. Thanks 

[Client62 · Accepted solution]

Recently there are many posts just like yours.
Hub 4s are being supplied, the Hub 5s are out of stock.

[Lee_R]

Hi dieseldog57, thanks for posting and welcome to our community.

Sorry to hear you did not receive the hub you're expecting. I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards

Lee_R

[lauragmail]

Hi @Lee_R 

I'm in the same situation, I ordered a Hub 5 and I received a Hub 4. I sent back the Hub 4 and now I'm waiting for stock. Please could you also send me a message if you can help me? 

Thanks,

[lauragmail]

Hi @Lee_R

I'm in the same situation, I ordered a Hub 5 and I received a Hub 4. I sent back the Hub 4 and now I'm waiting for stock. Please could you also send me a message if you can help me?

Thanks,
lauragmail

[Paul_DN]

Hi lauragmail,

hanks for posting and welcome to our community.

Sorry to hear you did not receive the hub you're expecting. I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Paul.

[lauragmail]

Many thanks Paul. I sent you my details by PM.

[Ayisha_B]

Hi @lauragmail,

I can see Paul was able to discuss the issue via PM but if you need help with anything else, let us know. 

All the best!

[lauragmail]

Many thanks @Ayisha_B for your answer. I would like id someone cn send me a message as soon as VM has Hub 5 stock again. Many thanks.

[dbuchan]

Hi, I have the same issue. I was sent a Virgin 4 hub instead of a Virgin 5 hub and I'm not receiving email communications instructing me to send back old equipment, which I assume is the previous Virgin 3 Hub. Can you help with both of these questions / issues please. 

Thank you.