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Kas19298
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Virgin hub 3

I can not get my hub 3 to accept the 8 number password. I have tried all the suggestions like reset to factory settings and rebooting still no luck. Also internet speed is slow. Any help please, i think the hub is faulty but I'm not a virgin technition. Thanks kas

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-tony-
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Message 2 of 6
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Re: Virgin hub 3

has the password ever worked - try another reset - hold the button a good 30 sec and then some - dont power off just let the hub sort its self out

if that does not help post back and wait for VM to get to the thread they will sort a replacement or a tech

as to the slow speeds how are you testing wired or wifi - always test wired

____________________

Tony
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Kas19298
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Re: Virgin hub 3

Hi thanks done all that several times but will give it another try.

 

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jpeg1
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Re: Virgin hub 3

You are using the right password,  not the WiFi one?  Make sure that you are reading the password correctly.  I had one where the label was damaged and the printing was not very clear.

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Kas19298
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Re: Virgin hub 3

Hi thanks for reply yes I am using correct password, i have used every password on the base. Still no luck, its strange as i have been using for nearly 2 years. Thanks Kas

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Gareth_L
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Re: Virgin hub 3

Hello Kas19298

Sorry to hear about this
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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