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Stevieg151
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Virgin grey box

Hi all can anyone tell me if this is what the grey box is supposed too look like inside as I went out this morning and it was open with a cable not connected I'm have alot of broadband issues. 

20211030_180617.jpg

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Adduxi
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Re: Virgin grey box

Can't see the photo yet, but if your cable was disconnected you would have NO broadband, not just issues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tudor
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Re: Virgin grey box

That's a fibre termination box. You need a technician to secure it. As stated if it was disconnected you would get no signal at all. 

Call Customer Services on 0345 454 1111 or if you have a VM landline 150


Tudor
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