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TAD63
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Virgin error code AO1

Hi I am getting an error code A01 when trying to access BBC iplayer. I can access other catch up channels. Have gone through the ‘connectbto the network’  instructions in settings but no luck. Cant get through to Virgin on phone constant engaged tone.
Tried last night also and was told they are working in my area in a vague recorded message then cut me off. This problem seems specific to BBC iplayer can anyone help ? The general connection to other catch up channels is slow but it does connect.  

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