Menu
Reply
Ashleighjayne19
  • 2
  • 0
  • 0
Joining in
411 Views
Message 1 of 6
Flag for a moderator

Virgin engineer needed

Hello, 

I have just received my virgin equipment how do I go about setting up a engineer visit to install the hub? 

can some one please point me in the right direction 

many thanks 

0 Kudos
Reply
newapollo
  • 14.12K
  • 1.89K
  • 4.34K
Very Insightful Person
Very Insightful Person
389 Views
Message 2 of 6
Flag for a moderator

Re: Virgin engineer needed

Hi @Ashleighjayne19 

Call freephone number 0800 052 0422, Option 3 - New accounts and set up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
-tony-
  • 18.98K
  • 1.44K
  • 3.65K
Alessandro Volta
384 Views
Message 3 of 6
Flag for a moderator

Re: Virgin engineer needed

why do you need a tech - if you have a quick install VM have installed there before

if you cannot find the internal box

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

____________________

Tony.
Ex VIP
0 Kudos
Reply
Alex_RM
  • 6.68K
  • 345
  • 502
Forum Team
Forum Team
289 Views
Message 4 of 6
Flag for a moderator

Re: Virgin engineer needed

Hi Ashleighjayne19,

 

Thanks for posting and welcome to our community 🙂

 

Have you been able to get your services set up since you posted, or do you still need help?

 

Alex_Rm

0 Kudos
Reply
Ashleighjayne19
  • 2
  • 0
  • 0
Joining in
270 Views
Message 5 of 6
Flag for a moderator

Re: Virgin engineer needed

No it’s fine, I have an engineer coming tomorrow 

 

thank you 

0 Kudos
Reply
Paul_DN
  • 9.84K
  • 508
  • 991
Forum Team
Forum Team
223 Views
Message 6 of 6
Flag for a moderator

Re: Virgin engineer needed

Hi Ashleighjayne19,

Thanks for reaching back out, I have managed to locate your account and can see everything is now up and running, if you do need and help/ support at all do not hesitate to reach back out?

Regards

Paul.

0 Kudos
Reply