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Virgin connect app

Help pls. Updated hub 3 old one was useless. Connected ok. Virgin connect app saying I don’t have hub 3 for me to connect my phone. Can’t get WiFi in one room also! Can anyone pls help. I have been hacked (by someone close) before so really would like to make sure we are safe also! Any help greatly appreciated. 

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Very Insightful Person
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Re: Virgin connect app

Did they replace it with a Hub4 perhaps? The connect App doesnt work on Hub4 - only a Hub3 at the moment.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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