Showing results for 
Search instead for 
Did you mean: 

Virgin connect app issue

Joining in

TV and broadband installed today but unable to pick up Hub 5 on virgin connect app. Can someone help?


Very Insightful Person
Very Insightful Person

It can take several days for the backend database of the Connect app to catch up with installs.  Just keep trying over the next few days and it eventually should connect.

Just make sure you are connected to the Hub's wifi and not using any VPN's or iOS Relays etc.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks