Hi, we recently bought a house that is in a Virgin Media area.
The house has an ancient wallbox in a pretty inconvenient location. We are completely renovating the property so we are wondering if it is possible to have the wall box moved and keep the cables behind the wall?
Would be a shame if we renovated everything and then had to run cables on the walls.
you can request an engineer come out and move the wall point, it'll cost £99 for the visit though. i doubt they'll install behind walls, but you can do the pre-work for that and put in the draw-strings so that you can pull the cable thru behind the wall yourself.
If you are currently a customer we can certainly help you get the current boxes moved but if you would like them burying in walls then this would be something you would need to do yourselves.
if you are planning on becoming a customer of ours then it would be the best option to sign up prior to completing the renovation to give us an opportunity to install new boxes where you would like them. Again if you would like cables buried in walls you would need to do that part.
If you would like any support with this please let me know.
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