I came home yesterday to find that virgin have drilled into the outside of my property and attached a brown box without my consent. There is a green wire coming from it and going into the ground.
I am not a virgin customer.
I would like this to be removed and any holes filled.
Hi here @Trish10, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I am sorry to hear about this happening without your consent! 😞
I will definitely get this looked in for you.
Before we do that - are you able to send a picture of the wire and the holes that the engineers have made?
It will make it easier to pass it over to them.
Let us know.
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Thanks for joining me on PM and providing me the details of the address.
I have emailed the field manager for your area with the details of what's happened and will report back when I have a further update.
Thanks for coming back to us about this unwanted Omni Box on your property.
I am sorry nobody came by to remove it on the day John mentioned, has an engineer been since you last posted on Friday?