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Stote
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Virgin box outside house broken

Dear sirs the box outside my home is completely damaged all wires are exposed to weather conditions, is there any chance someone can fit a new water tight box?

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jbrennand
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Re: Virgin box outside house broken

If you mean the brown/white box attached to your wall, then all it is as a fault - after all - it is and see if they will book a Tech visit for you.

If you get fobbed off then a VM person should respond on here in a day or two and sort it out for you.

Post a photo of the issue so they can see it when they get here.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Stote
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Re: Virgin box outside house broken

Thanks John, 

Picture of the area 

264E4989-D1CE-49AF-8229-68A9377CE144.jpeg

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Tom_F
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Re: Virgin box outside house broken

Hi Stote, thanks for your post.

 

Sorry to see the condition of your external covering. We can get this fixed up for you, just look out for my PM (the purple envelope) and we'll ensure that's arranged.

 

Tom 

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