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Lisaa40
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Virgin WiFi boosters

Can anyone tell me why I can’t seem to install my WiFi boosters so that they show up on my virgin connect app ? We have plugged the boosters in , followed instructions to install but just keeps saying check power connection . We have tried rebooting the hub three times, I’ve tried everything about 10 times yet still can’t get it to work. 
will the boosters be working if they aren’t showing up on my connect app ?

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