Virgin QuickStart not delivered

[joshuabettison5]

Signed up to virgin. QuickStart kit not delivered when it was supposed to be (13th September) and was supposedly cancelled on virgin end as was processing error. Sales advisor then signed me up again and said would be installed on the 15th. 

it’s now the 15th and my product still hasn’t been delivered. I’ve tried the customer service line and what’sapp chat! Both promised 6pm delivery today and nothing. I tracked the yodel order and apparently it’s still at virgin warehouse. Virgin rep on the phone said it’s “probably just a glitch on yodels end”

what do I believe? I’m really considering cancelling my contract already as virgin customer service has been poor.

[jbrennand]

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install

[Kath_F]

Hi joshuabettison5, 

Thanks for taking the time to post in our Community. It's great having you on board with us here ⭐

We're sorry to hear that you've been having an issue with receiving your equipment. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,