I have had a Virgin engineer around four times to try and install fibre broadband. They kept saying the cable is damaged and someone else will fix it. The last visit they told me I couldn't have Virgin broadband because they didn't want to put in a new cable from the basement of the block to my flat but they would send the cabling crew anyway. Apparently it's too expensive to wire a new cable and they don't want to do it. The cabling crew were due today but never turned up. I am paying for broadband and have signed a contract but Virgin are refusing to install it. It's impossible to get anywhere as the helpline goes to India and they don't know anything. It is Virgin's responsibility to replace their damaged cable. What do I do to get Virgin to fulfil their contract besides sending formal complaints which I have already done with no response.
I'm paying for the service so the contract is in place. Virgin supplies the whole block. All the cables in the basement are Virgin cables. It's in Central London so it's a servicable area and they have told me I can get fibre. They are just refusing to fix their own cable.
I am paying and legally they can't end a contract without my consent. Given I am already paying they are in breach of contract for not supplying the services stated. So even if they don't want to run the cable they are legally obliged to now the contract has been signed.
It's definitely serviceable as the Virgin cable to the flat used to work. It just needs replacing.