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Virgin Media trespassed and put a box on my property

DA61
Joining in

Hi

Has anyone else come home and found Virgin Media had installed cabling and a box on their property without permission?

Its been really frustrating trying to phone and speak to a human, all I get are automated options and text message links to things that aren’t relevant.

what on earth is going on? 

3 REPLIES 3

goslow
Alessandro Volta

This sort of problem does get regular mentions on here, surprisingly. Usually caused by a mix-up with a neighbouring house number or a similar sounding road name.

VM might reply here in ' Community Natter' but they don't do so reliably or regularly.

In the meantime, have you tried asking your immediate neighbours if they were expecting a VM installation?

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @DA61,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that this has happened to you, if would like to help where possible with this, so that I can do so I will need to confirm some information from you in a quick private message.

Joe

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @DA61,

Thanks for joining me in that private chat, glad we were able to get to the bottom of this for you, if you do have any future queries or questions, please do reach out.

Joe