Virgin Media Community

[Rhewil20]

Hi,

Me and my partner are moving to a new flat soon and we are trying to set up Virgin broadband to be ready for when we move in. Unfortunately, it says it is unavailable even though it is available in the other flats in the building. We have also been told from our estate agents that Virgin is available. I believe it just needs to be updated on Virgin's back-end. Anyone got any ideas? 

Thanks,

William

[jbrennand]

You do need a VM person to comment. They usually pick up these threads in a day or two.

You could try calling in and see what they say.

There are are situations where some flats in a building cannot get a VM network connection - but they need to take a look

[Lisa_CC]

Hi @Rhewil20  and thank you for your post. We would like to take a closer look in to this for you. A member of our Forum Team will be along shortly to send you a Private Message.

Regards,

Lisa