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Virgin Media isn’t available at your new address (but it actually is)

Tuning in

Hello - please can you do the same for me? Ta



[MOD EDIT: Post split to create own thread. Please add more details so the Community can help]


Tuning in

Replying also to Steven_L, as I have just noticed that Ryan_N seems no longer active

Please can you look at a new address for me also? Thx

Tuning in

As per the previous thread:

I'm moving home and want to keep my broadband service but get the message "It looks like Virgin Media isn’t available at your new address". However, the property looks to be supplied with VM cable already and the neighbouring properties in the street are showing on the database as connected and available.

Hi @PianSom

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some complications arranging a move. What happens when you submit the details of the new property here?


Zach - Forum Team
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Thanks Zach, but I have already been assisted by VM-Jon, who has said that I will need to get a spotter sent to look.