Virgin Media Community

[weijie]

Hi,

I used the postcode checker and my house number (1st floor) isn’t available, but two of neighbours (ground floor) are available for virgin broadband and one neighbour is using virgin broadband. I had contacted you but eventually I got no reply.

It is worth noting that there is a cable (looks like fibre, shows below) in my room, and if the cable was used for Virgin Media, this thing should be easy, and it also means we don't need to punch drill holes in the wall to lay fibre optics

I really want to use Virgin Media broadband.

Is there any way to sort it out?

Thanks,
Weijie

[-tony-]

not sure what that is - looks like coax but no F connector - post a better photo of the end

follow it outside and see where it goes - post more photos of outside

[weijie]

Cable's end is here, and I will go outside to check where it goes

[-tony-]

its certainly coax - whether its VM i have no idea but following it outside may answer that

[weijie]

Hi Tony, 

Thanks for reply. 

The cable goes to the other side of the building where I can't see it goes, maybe it goes through other guys yard/house.

I guess I need to consider service from other supplier.

Thanks.

Best Regards,

Wei 

[nodrogd]

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@weijie wrote:

Cable's end is here, and I will go outside to check where it goes

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That is "Air spaced" coax that used to be installed for rooftop TV aerials years ago (and what a load of c*?# it was). You are not on VMs database as there is no service tee at the boundary of your property, only the flats below. You would need a wayleave agreement with whoever owns the flat below for VMs coax to cross their property before VM would make the address serviceable.

[Ayisha_B]

Hi @weijie 👋,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry your address is not showing as serviceable. We'd love to have you on board if we're able 😊

I will pop you a PM now so we can confirm some details and take it from there.

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @weijie 

I have passed this on to our dedicated team who will be in touch within 10 working days, if not sooner, to discuss servicing your property 🤞 

Keep us posted!

[weijie]

Hi Ayisha_B,

Thanks for the help.

May I also ask is the checking free charge or not?  Because I have a broadband on using now as virginmedia said there was no service on my current address. But the current broadband doesn't have a good connection. I am willing to change to virginmedia if this current connection is still bad and virginmedia could service my property.

Thansk for your help.

Best Regards,

Weijie

[Ashleigh_C]

Hi there @weijie 

Just to confirm for you there is not charge for the form for the teams to check your address and contact you in regards to possible connection. 

Please do let us know how things go when the team reach out?