on 04-05-2022 15:18
I am having the exactly same experience. Have ordered new Virgin media broadband connection. One of their engineer turned up and told me that the fibre cable outside my home is broken and need to be replaced and he left. Its been more than a week and have not heard anything back. If I call their customer service, they ask me to verify by sharing few characters of my password (not the password of my virgin media login I use for the mobile app but something else - They have no clue how I should have it in the first place) - No idea what the next steps are- Its a ridiculous service
[MOD EDIT: Post split to create own thread]
on 04-05-2022 16:31
on 06-05-2022 19:42
Welcome to the community!
Sorry to hear that your installation has been delayed due to a broken cable. I can certainly investigate this for you further if you like. If the installation continues to be delayed we can raise a complaint and assign this to the installation complaints team to chase this on your behalf. Please join me on private message so I can locate the account and try pass some account security so we can fully discuss. You can see your private messages at the top of the page in the envelope icon.
on 16-05-2022 13:30
Thank you very much for joining me on private message. I'm so sorry that we were not able to get you install resolved and completed in time for you. If you have any further questions or concerns, please do not hesitate to post again on the community forums, we'll be here to help if needed.
All the best,