I have been promised over and over again that my Pre-install work would be completed before my Virgin media install day (today).
I've had engineers turn up with a job sheet to "repair a broekn cable" when my property has never had Virgin before and excavation works need to be done (something that was clear on day one of purchase).
I've called every other day and been promised over and over again that someone will contact me via phone, email or text and let me know what is happening - and i've not received anything.
Can anyone help - i feel like i've tried everything and all i hear is the same story - "it's another department" which they cant put me through to.
so far my experience matches all the bad reviews about Virgin....what a great start.
any advice?
