Virgin Media Wall Socket Connector Wrong Kind

[Chryspacium]

 

 

 I got a quick start kit in the post today. However the virgin media wall socket did not have any wires on the bottom of it like it is supposed to. So I unscrewed it and there is a wire coming through the wall behind the socket, but it has a male fitting so the cord in my kit with also a male fitting does not fit, so I can not get any internet.

[goslow]

Your images need to be moderated to show on the public forum. In the meantime, have a look at this topic and see if it helps any

https://community.virginmedia.com/t5/QuickStart-set-up-and/Cable-socket-incompatible/td-p/5410265

[carl_pearce]

Yep!

[goslow]

The short black stub of cable in photo #2 is your VM connection.

You need a coupler adapter to join two plugs together

https://www.diy.com/departments/f-type-screw-connector-female-socket-coupler-adapter-sat-coax-cable-...

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you still have no luck after that, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.