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Virgin Media Hub 3.0 constantly disconnecting

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PieJesu
Tuning in

on ‎11-09-2022 23:21

Hi everyone.

Since I was "upgraded" to a Virgin Media Hub 3.0, my connection is constantly disconnecting for short times throughout the day.  I have been with Virgin Media since dial-up days and I have had several hubs/routers.  My previous hub had minor problems and a 6db forward path attenuator was added to my connection with no further problems.  Should I use this attenuator still ?  It makes no difference to my fault and I have seen the signal levels appear high by most standards without it.

Any suggestions would be appreciated.

Many thanks.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

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Akua_A
Forum Team
Forum Team
In response to PieJesu

on ‎12-09-2022 11:29

Hi @PieJesu

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with your disconnections. We can understand the frustration caused and want to best help. I have had a look into your service and I can see there may be some issues with your power levels. For this reason, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

See where this Helpful Answer was posted

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6 REPLIES 6

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PieJesu
Tuning in

on ‎12-09-2022 10:16

Using a simple, browser-based connection monitor, this is a short example of the problem.


Date and time Status
09/12/2022 9:51:29 AM Online
09/12/2022 9:51:13 AM No internet connection
09/12/2022 9:51:03 AM Online
09/12/2022 9:50:45 AM No internet connection
09/12/2022 9:50:42 AM No internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:50:34 AM Online
09/12/2022 9:49:01 AM No internet connection
09/12/2022 9:49:00 AM No internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:48:51 AM Online
09/12/2022 9:48:37 AM No internet connection
09/12/2022 9:48:33 AM No internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:48:27 AM Online
09/12/2022 9:48:20 AM No internet connection
09/12/2022 1:09:40 AM Online
09/12/2022 1:09:38 AM No internet connection
09/12/2022 1:01:28 AM Online
09/12/2022 1:01:26 AM No internet connection
09/12/2022 12:47:57 AM Online
09/12/2022 12:47:56 AM No internet connection
09/12/2022 12:38:22 AM Online
09/12/2022 12:38:18 AM No internet connection. Wi-Fi/Ethernet OK
09/12/2022 12:00:14 AM Online
09/12/2022 12:00:14 AM No internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:56:29 PM Online
09/11/2022 11:56:23 PM No internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:54:12 PM Online
09/11/2022 11:54:12 PM No internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:13:19 PM Online
09/11/2022 11:13:17 PM No internet connection
09/11/2022 10:52:50 PM Online
09/11/2022 10:52:47 PM No internet connection
09/11/2022 10:51:12 PM Online
09/11/2022 10:51:10 PM No internet connection
09/11/2022 10:25:53 PM Online
09/11/2022 10:25:51 PM No internet connection
09/11/2022 10:25:21 PM Online
09/11/2022 10:25:19 PM No internet connection
09/11/2022 10:25:06 PM Online
09/11/2022 10:25:04 PM No internet connection
09/11/2022 10:23:25 PM Online
09/11/2022 10:23:23 PM No internet connection
09/11/2022 9:35:13 PM Online
09/11/2022 9:35:11 PM No internet connection
09/11/2022 9:01:32 PM Online
09/11/2022 9:01:29 PM No internet connection
09/11/2022 8:53:57 PM Online
09/11/2022 8:53:56 PM No internet connection
09/11/2022 8:46:14 PM Online
09/11/2022 8:46:11 PM No internet connection
09/11/2022 8:40:36 PM Online
09/11/2022 8:40:34 PM No internet connection
09/11/2022 8:16:41 PM Online
09/11/2022 8:16:39 PM No internet connection
09/11/2022 8:03:21 PM Online
09/11/2022 8:03:19 PM No internet connection
09/11/2022 7:54:23 PM Online
09/11/2022 7:54:21 PM No internet connection
09/11/2022 7:44:04 PM Online
09/11/2022 7:44:02 PM No internet connection
09/11/2022 7:31:09 PM Online
09/11/2022 7:31:07 PM No internet connection
09/11/2022 7:09:50 PM Online
09/11/2022 7:09:47 PM No internet connection
0 Kudos

Go to solution
PieJesu
Tuning in

on ‎12-09-2022 10:20

Using a simple, web-based connection monitor, this is a short example of the problem.

 

Date and time Status

09/12/2022 9:51:29 AMOnline
09/12/2022 9:51:13 AMNo internet connection
09/12/2022 9:51:03 AMOnline
09/12/2022 9:50:45 AMNo internet connection
09/12/2022 9:50:42 AMNo internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:50:34 AMOnline
09/12/2022 9:49:01 AMNo internet connection
09/12/2022 9:49:00 AMNo internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:48:51 AMOnline
09/12/2022 9:48:37 AMNo internet connection
09/12/2022 9:48:33 AMNo internet connection. Wi-Fi/Ethernet OK
09/12/2022 9:48:27 AMOnline
09/12/2022 9:48:20 AMNo internet connection
09/12/2022 1:09:40 AMOnline
09/12/2022 1:09:38 AMNo internet connection
09/12/2022 1:01:28 AMOnline
09/12/2022 1:01:26 AMNo internet connection
09/12/2022 12:47:57 AMOnline
09/12/2022 12:47:56 AMNo internet connection
09/12/2022 12:38:22 AMOnline
09/12/2022 12:38:18 AMNo internet connection. Wi-Fi/Ethernet OK
09/12/2022 12:00:14 AMOnline
09/12/2022 12:00:14 AMNo internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:56:29 PMOnline
09/11/2022 11:56:23 PMNo internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:54:12 PMOnline
09/11/2022 11:54:12 PMNo internet connection. Wi-Fi/Ethernet OK
09/11/2022 11:13:19 PMOnline
09/11/2022 11:13:17 PMNo internet connection
09/11/2022 10:52:50 PMOnline
09/11/2022 10:52:47 PMNo internet connection
09/11/2022 10:51:12 PMOnline
09/11/2022 10:51:10 PMNo internet connection
09/11/2022 10:25:53 PMOnline
09/11/2022 10:25:51 PMNo internet connection
09/11/2022 10:25:21 PMOnline
09/11/2022 10:25:19 PMNo internet connection
09/11/2022 10:25:06 PMOnline
09/11/2022 10:25:04 PMNo internet connection
09/11/2022 10:23:25 PMOnline
09/11/2022 10:23:23 PMNo internet connection
09/11/2022 9:35:13 PMOnline
09/11/2022 9:35:11 PMNo internet connection
09/11/2022 9:01:32 PMOnline
09/11/2022 9:01:29 PMNo internet connection
09/11/2022 8:53:57 PMOnline
09/11/2022 8:53:56 PMNo internet connection
09/11/2022 8:46:14 PMOnline
09/11/2022 8:46:11 PMNo internet connection
09/11/2022 8:40:36 PMOnline
09/11/2022 8:40:34 PMNo internet connection
09/11/2022 8:16:41 PMOnline
09/11/2022 8:16:39 PMNo internet connection
09/11/2022 8:03:21 PMOnline
09/11/2022 8:03:19 PMNo internet connection
09/11/2022 7:54:23 PMOnline
09/11/2022 7:54:21 PMNo internet connection
09/11/2022 7:44:04 PMOnline
09/11/2022 7:44:02 PMNo internet connection
09/11/2022 7:31:09 PMOnline
09/11/2022 7:31:07 PMNo internet connection
09/11/2022 7:09:50 PMOnline
09/11/2022 7:09:47 PMNo internet connection
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Go to solution
Akua_A
Forum Team
Forum Team
In response to PieJesu

on ‎12-09-2022 11:29

Hi @PieJesu

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with your disconnections. We can understand the frustration caused and want to best help. I have had a look into your service and I can see there may be some issues with your power levels. For this reason, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos

Go to solution
PieJesu
Tuning in
In response to Akua_A

on ‎13-09-2022 21:35

Today's BQM - any ideas ?

 

PieJesu_0-1663101296711.png

 

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Go to solution
Akua_A
Forum Team
Forum Team
In response to PieJesu

‎14-09-2022 08:59 - edited ‎14-09-2022 08:59

Thank you for verifying this @PieJesu.

No problem at all, happy to have been able to offer some assistance. Please do not hesitate to contact us if anything.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Go to solution
Matthew_ML
Forum Team
Forum Team
In response to PieJesu

on ‎16-09-2022 09:05

Hey PieJesu, thank you for reaching out and I am sorry you are having some connection issues.

I have taken a look and some run tests and I would like to discuss this with you via a PM.

Please can you look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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