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ChristineRD
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Virgin Media Brown Box

Hi, the cover on my Virgin Media brown box outside my house has blown away in the high winds at the weekend. Do Virgin Media replace/fix these for free? Thanks Christine

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Tudor
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Message 2 of 9
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Re: Virgin Media Brown Box

Yes, it will be a free replacement.  Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post.


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ChristineRD
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Re: Virgin Media Brown Box

Thank you. I managed to call CS and I was told the box would be £25 😕. It’s a small box to spend £25 on! 

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Tudor
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Message 4 of 9
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Re: Virgin Media Brown Box

Pure B*** S*** by customer services, there is no cost. 
Please see this post for info;

https://community.virginmedia.com/t5/QuickStart-set-up-and/Broken-grey-external-box-loose-wire/td-p/...


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Hayley_S
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Message 5 of 9
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Re: Virgin Media Brown Box

Hello @ChristineRD,

 

Welcome to the community page, thanks for posting.

 

I am sorry for the confusion with the cost, a brown box cover replacement is free of charge.

 

Did you get this booked in? If not I can help you with this.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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ChristineRD
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Re: Virgin Media Brown Box

Hi Hayley,
Thanks for your message. Yes, I have an engineer coming tomorrow (Friday 05/11). I used the WhatsApp messaging system you have, it was super helpful.
Many thanks
Christine
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Chris_W1
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Re: Virgin Media Brown Box

Hi ChristineRD, thanks for the reply. I have looked into this and can see that the engineer attended, can you confirm if the issue is now resolved?. ^Chris. 

ChristineRD
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Re: Virgin Media Brown Box

Yes all resolved nicely. The engineer, Rob, was brilliant and so helpful. Many thanks!

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John_GS
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Message 9 of 9
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Re: Virgin Media Brown Box

Great to hear all resolved ChristineRD

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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