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Rushie2106
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Virgin Media Brown Box

My Brown Box cover on the side of my house has come loose and is damaged.

Can we please have an engineer booked in to come out and replace the cover?

 

many thanks 

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jbrennand
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Re: Virgin Media Brown Box

Best way is to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Rushie2106
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Re: Virgin Media Brown Box

Thank you

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Kath_F
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Re: Virgin Media Brown Box

Hi Rushie2106, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with the brown box at the side of your house. We can certainly get an appointment sorted for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,
 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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Kazz22
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Re: Virgin Media Brown Box

Thank you very much for the information John 

 

regards Kazzie22

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