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Virgin Hub 5 reboots around 02:30am

ASubhanUK
Joining in

on ‎12-12-2023 11:01

Virgin Hub 5 reboots around 02:30am
Since installing my Hub 5 on the 28th November my Hub 5 has restarted 3 times at around 02:30am first on the 5th Dec and then on the 6th Dec after which I did a pinhole reset which seem to have solved the problem until last night at around 02:30am it performed a reboot again.
Can someone please look into the Network logs and see if there is anything to be concerned about.

BQMBQM

Network Log

Time

Priority

Description

12-12-2023 10:21:16

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;

12-12-2023 10:21:16

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 10:11:13

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 10:11:13

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 09:51:06

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 09:51:06

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 09:41:01

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 09:41:01

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 09:00:37

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-;

12-12-2023 09:00:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 08:40:26

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 08:40:26

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 08:30:24

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 08:30:24

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 07:39:53

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 07:39:53

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 07:29:50

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 07:29:50

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 07:19:45

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 07:19:45

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 07:09:39

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 07:09:39

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 06:59:38

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 06:59:38

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 06:49:37

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-

12-12-2023 06:49:37

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 06:39:34

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

12-12-2023 06:39:34

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 05:59:23

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-

12-12-2023 05:59:23

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

12-12-2023 04:52:02

notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-

12-12-2023 04:52:02

warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-



0 Kudos
3 REPLIES 3

ASubhanUK
Joining in

on ‎12-12-2023 11:23

3.0 Downstream channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

9.4

37

QAM 256

25

2

139000000

7.7

35

QAM 256

1

3

147000000

7.2

35

QAM 256

2

4

155000000

6.9

35

QAM 256

3

5

163000000

6.9

35

QAM 256

4

6

171000000

7.1

36

QAM 256

5

7

179000000

7

36

QAM 256

6

8

187000000

7.1

36

QAM 256

7

9

195000000

7.4

36

QAM 256

8

10

203000000

7.2

36

QAM 256

9

11

211000000

7.4

36

QAM 256

10

12

219000000

7.4

36

QAM 256

11

13

227000000

7.3

36

QAM 256

12

14

235000000

7.4

36

QAM 256

13

15

243000000

7.6

36

QAM 256

14

16

251000000

7.6

36

QAM 256

15

17

259000000

7.8

36

QAM 256

16

18

267000000

7.5

36

QAM 256

17

19

275000000

7.3

36

QAM 256

18

20

283000000

7.2

36

QAM 256

19

21

291000000

7.2

36

QAM 256

20

22

299000000

7.4

36

QAM 256

21

23

307000000

7.8

36

QAM 256

22

24

315000000

8.3

36

QAM 256

23

25

323000000

8.9

37

QAM 256

24

26

339000000

9.7

37

QAM 256

26

27

347000000

10

37

QAM 256

27

28

355000000

10.1

37

QAM 256

28

29

363000000

10.2

37

QAM 256

29

30

371000000

10.1

37

QAM 256

30

31

379000000

10.1

37

QAM 256

31

0 Kudos

ASubhanUK
Joining in
In response to ASubhanUK

on ‎12-12-2023 11:24

3.0 Downstream channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37

1184

0

2

Locked

35

329

0

3

Locked

35

258

0

4

Locked

35

430

0

5

Locked

35

191

0

6

Locked

36

127

0

7

Locked

36

132

0

8

Locked

36

112

0

9

Locked

36

90

0

10

Locked

36

106

0

11

Locked

36

111

0

12

Locked

36

121

0

13

Locked

36

217

0

14

Locked

36

261

0

15

Locked

36

257

0

16

Locked

36

250

0

17

Locked

36

234

0

18

Locked

36

360

0

19

Locked

36

622

0

20

Locked

36

919

0

21

Locked

36

1385

0

22

Locked

36

1828

0

23

Locked

36

1791

0

24

Locked

36

1537

0

25

Locked

37

1317

0

26

Locked

37

1424

0

27

Locked

37

1539

0

28

Locked

37

2164

0

29

Locked

37

3165

0

30

Locked

37

4726

0

31

Locked

37

7268

0

3.1 Downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID

Locked Status

RxMER Data (dB)

PLC Power (dBmV)

Corrected errors (Active Profile)

Uncorrectable errors (Active Profile)

159

Locked

39

10.9

193190512

0

0 Kudos

Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to ASubhanUK

on ‎14-12-2023 11:38

Hi @ASubhanUK 👋,
Thank you for your post and welcome to our forums 🎉
I am sorry you are having issues with your hub 5 and that it is constantly rebooting. I would love to take a look further into this for you and will pop you over a PM. Please keep an eye out for the little envelope 📩
Thanks,
Zoie

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