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Conscept
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Virgin Hub 4 - Gig1 - No connection

Good afternoon,

Self install kit I have connected everything nice and tight and have never had an issue with hub 3/350mb internet..

For a few hours it’s just cycling through NO RF SIGNAL, Getting CS, Getting DS etc and then registration failure.

I have rung that number and activated the kit but still can’t get it to connect

Any ideas? 

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Conscept
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Re: Virgin Hub 4 - Gig1 - No connection

2.5 hours on the phone and it just hangs up

 

can’t even get my hub 3 working now

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Megan_L
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Re: Virgin Hub 4 - Gig1 - No connection

Hello Conscept,

Thanks for using the forums to get this issue with your HUB 4 looked into, I am sorry its having some issues with the activation. I understand how frustrating this must be for you! We were having some issues with this a few days ago that affected a large amount of customers, this has since been resolved by our faults team though. Can I ask how things are on your side now please? If you still need help I will be happy to do so for you. 

Thanks,

Megan_L

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