Menu
Reply
  • 6
  • 0
  • 1
contwo
Tuning in
237 Views
Message 1 of 4
Flag for a moderator

Virgin Help Service beyond a joke

I have an issue with my Broadband my Hub isn't working done all the checks and nothing. Tried to contact Virgin 3 times last night, spent an hour waiting on the phone listening to the same 4 looped songs over and over again but no answer then it hung up as it had got to 9pm.

Tried to contact someone online through the 'message us' app and was waiting an 40 minutes?! 

Tried to contact them again on my non-virgin phone this morning but I was worried about the cost so hung up.

I've now been waiting on the Message us app for another 40 mins!? It'll be 2 days without the internet this evening, I'm absolutely fuming.

0 Kudos
Reply
  • 60
  • 1
  • 5
SBooton
On our wavelength
224 Views
Message 2 of 4
Flag for a moderator

Re: Virgin Help Service beyond a joke

Send me a message. I have a number for VM’s customer service which will bypass the waiting queue. 

0 Kudos
Reply
  • 3.65K
  • 201
  • 608
chenks
Community elder
218 Views
Message 3 of 4
Flag for a moderator

Re: Virgin Help Service beyond a joke


@SBooton wrote:

Send me a message. I have a number for VM’s customer service which will bypass the waiting queue. 


why not just post it for everyone to see?

0 Kudos
Reply
  • 6.24K
  • 482
  • 1.03K
Tudor
Hero
190 Views
Message 4 of 4
Flag for a moderator

Re: Virgin Help Service beyond a joke

Because it would get too busy and they couldn’t use then use it!


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply