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KrakatoaIIV
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Virgin Fibre Sales - Pre contract / Fibre Preorder?

Had a friendly Virgin Sales man come round today, he reserved me a lock in price for fibre and said that it won't take effect untill my contract with BT ends, he said he changed to setup date to 1st December. 

 

I get an email saying my setup is on may, but I can't change it too December 1st.

  • He told me to disregard that, now I'm freaking out thinking they have missold it me to get commission early, please someone tell me I'm wrong, and has anyone got an email address for virgin customer support or a phone number to the UK call centre.
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jb66
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Re: Virgin Fibre Sales - Pre contract / Fibre Preorder?

It's only April, what's the point in signing up now

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Zak_M
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Re: Virgin Fibre Sales - Pre contract / Fibre Preorder?

Good morning @KrakatoallV 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting your services set up.

 

I am going to pop you over a PM so that I can get some further information and we can advise further. 

 

Kind regards.

Zak_M

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KrakatoaIIV
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Re: Virgin Fibre Sales - Pre contract / Fibre Preorder?

Tricked by Commission sales men, I've cancelled it and will consider changing on my contract end date, this tho has made me loose faith in VM.

 

Admin plz close thread

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