Thanks for the response JLeth,
Just to clarify, does the neighbour have an active Virgin service?
If so have they been in contact themselves regarding this?
As the appointment should be placed on their account.
as said above what has the neighbour to do with anything and is it not obvious from the thread that it is the neighbour that is a VM customer or is in the process of becoming one - the first 8 words of this thread state
My new neighbours have recently had virgin installed.
so with respect why have you asked the question - again how does that affect the fact the pre install team have trespassed and walked all over a garden has nothing to do with the install and should be out of bounds until permission is sought and given which clearly it was not
so again with respect should this not be going to pm for an address to be sought and the AFM contacted
to the OP - if this goes to pm - be specific on a time scale before you remove the cable yourself - if it follows the usual pattern nothing will happen - its the [usual] way it works - the thought process being if they ignore you long enough you will give up and go away -