@Elisa55UK wrote:
My installation was promised to take place today after about 5 other delays since June. <snip>
Your issue is, sadly, being repeated many times over in similar topics on here in recent months. Here is another very typical example of the nonsense of a VM installation gone bad
https://community.virginmedia.com/t5/QuickStart-set-up-and/Constant-Pre-installation-delays/td-p/477...
The CS staff you speak to are probably just simply repeating the information displayed in front of them on a screen. Seemingly each deadline that is missed just gets automatically replaced by another. Adding new future dates with 3 week increments seems to be a common theme in the topics. If there is actually any coordination and management going on, the individual customer waiting for an installation does not seem to feature anywhere in the decision-making process.
Some topics on here have dragged on for months and months and eventually get installed. Others of a similar duration ultimately get cancelled, often without the potential customer knowing anything about it. Occasionally a topic posted on here is followed by the installation unexpectedly happening soon after. Outcomes and timescales seem to be a random lottery.
Have VM actually told you anything about what the cause of the delay is?
What other options do you have with alternative providers? You may be wasting your time with VM unless you are prepared to accept all of the randomness of the above.