TV went off last week, contacted virgin media online and they sent a new V6 box which we've installed but its stuck on the verifying with an error code of C219. Rebooted as per, still not working. Tried to contact helpdesk which is not possible! Going around the houses as code C219 says contact us!! I believe the end of my cable coming into the house to attach the coaxial cable is damaged. If its not this can anyone shed any light please as we haven't had this TV working for 4 days now. Thanks in advance
Thanks for your reply. I’m now ringing the number you suggested and an automated voice is telling me everything is activated? And no way to talk to anyone ! The call then disconnects. But my set up is still telling me there is a network error code c219 and to call them.