Menu
Reply
catechng
  • 4
  • 1
  • 0
Joining in
321 Views
Message 1 of 7
Flag for a moderator

VM wall cable has no hole for installation of hub 3.0

Hi all,

I have received the VM Hub 3.0 but found that the connection cable does not fit into the wall cable.

Please see the images attached. The previous occupier had the same VM Hub and said the cable does fit but with the help of an engineer. It definitely does not go directly into the wall. 

I'm not sure how engineer visits work due to COVID but is there any way I can do this myself- can anyone give me a step by step how to? Is there a fee to book an engineer?

Thanks.

WhatsApp Image 2020-09-09 at 18.28.39.jpegWhatsApp Image 2020-09-09 at 18.27.46 (1).jpeg

Tags (2)
0 Kudos
Reply
jb66
  • 12.17K
  • 900
  • 1.76K
Very Insightful Person
Very Insightful Person
314 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: VM wall cable has no hole for installation of hub 3.0

catechng
  • 4
  • 1
  • 0
Joining in
307 Views
Message 3 of 7
Flag for a moderator

Re: VM wall cable has no hole for installation of hub 3.0

Thank you for the quick reply!

https://www.amazon.co.uk/Socket-Inline-Connector-10-electrosmart%C2%AE/dp/B0036AWQQC would this be the same? I'm just looking at options on amazon for quicker delivery and set up. 

0 Kudos
Reply
catechng
  • 4
  • 1
  • 0
Joining in
297 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: VM wall cable has no hole for installation of hub 3.0

Thank you for the quick reply!

https://www.amazon.co.uk/Socket-Inline-Connector-10-electrosmart%C2%AE/dp/B0036AWQQC would this be the same? I'm just looking at options on amazon for quicker delivery and set up.
0 Kudos
Reply
naboo
  • 43
  • 0
  • 9
On our wavelength
284 Views
Message 5 of 7
Flag for a moderator

Re: VM wall cable has no hole for installation of hub 3.0

Yes, they are both the same thing, a f connection coupler

 

what is behind the actual wall plate ?

catechng
  • 4
  • 1
  • 0
Joining in
280 Views
Message 6 of 7
Flag for a moderator

Re: VM wall cable has no hole for installation of hub 3.0

That's great, thank you for the help.
0 Kudos
Reply
jb66
  • 12.17K
  • 900
  • 1.76K
Very Insightful Person
Very Insightful Person
243 Views
Message 7 of 7
Flag for a moderator

Re: VM wall cable has no hole for installation of hub 3.0

You can get a free visit from Virgin, there is not a need to buy your own unless you want to