Virgin Media Community

[Tammy1975]

 All the cables received don't fit in here. Should there be another box? Looked all over flat and nothing. We do have a socket for TV and FM - should I use those but they on different wall...

[-tony- · Accepted solution]

thata phone socket and of no use - post a photo of the other 2 outlets but if the cable fits on then try each one  - you will need to ring the activation line - 0800 953 9500

[Tammy1975]

Thank you. I phoned VM and other sockets no use. Engineer has to come round.

[-tony-]

why is the other socket no use - have you tested it - post a photo - if CS was offshore they wont have a clue and will tell you anything to get you off the line

[Tammy1975]

I might just be blonde now but I can't get picture to less than a MB to post. But it just has 2 sockets one says TV and the other FM on top of them.

[Tammy1975]

I have also traced the wire coming into flat and it only goes to the original socket of picture posted.

[-tony-]

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@Tammy1975 wrote:

I might just be blonde now but I can't get picture to less than a MB to post. But it just has 2 sockets one says TV and the other FM on top of them.

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thats certainly sounds like a VM connection - try both and ring the activation line - nothing lost - if they work then great - if not wait for the tech

[Tammy1975]

Thank you so much. Will do.

[Steven_L]

Hey @Tammy1975,

Welcome back to the community and thanks for taking the time to post.

I can see that you were able to arrange an appointment and that has now been completed on the system, is everything working as it should for you now?

Regards,

Steven_L

[Tammy1975]

Hi Steven, yes all sorted. Sam came round yesterday with the connection and now up and running. Amazing service!

Thank you