on 14-06-2022 08:24
All the cables received don't fit in here. Should there be another box? Looked all over flat and nothing. We do have a socket for TV and FM - should I use those but they on different wall...
Answered! Go to Answer
on 14-06-2022 09:00
thata phone socket and of no use - post a photo of the other 2 outlets but if the cable fits on then try each one - you will need to ring the activation line - 0800 953 9500
on 14-06-2022 09:00
thata phone socket and of no use - post a photo of the other 2 outlets but if the cable fits on then try each one - you will need to ring the activation line - 0800 953 9500
on 14-06-2022 09:05
Thank you. I phoned VM and other sockets no use. Engineer has to come round.
on 14-06-2022 09:07
why is the other socket no use - have you tested it - post a photo - if CS was offshore they wont have a clue and will tell you anything to get you off the line
on 14-06-2022 09:47
I might just be blonde now but I can't get picture to less than a MB to post. But it just has 2 sockets one says TV and the other FM on top of them.
on 14-06-2022 09:48
I have also traced the wire coming into flat and it only goes to the original socket of picture posted.
on 14-06-2022 10:19
@Tammy1975 wrote:I might just be blonde now but I can't get picture to less than a MB to post. But it just has 2 sockets one says TV and the other FM on top of them.
thats certainly sounds like a VM connection - try both and ring the activation line - nothing lost - if they work then great - if not wait for the tech
on 14-06-2022 10:20
Thank you so much. Will do.
on 16-06-2022 17:00
Hey @Tammy1975,
Welcome back to the community and thanks for taking the time to post.
I can see that you were able to arrange an appointment and that has now been completed on the system, is everything working as it should for you now?
Regards,
Steven_L
on 16-06-2022 17:11
Hi Steven, yes all sorted. Sam came round yesterday with the connection and now up and running. Amazing service!
Thank you