Hi there,
A few months ago Virgin Media sent me a replacement modem because my old modem did not have integrated phone sockets and they needed it to get my phone line up and running.
The modem I received was untested and broken and it was also a dangerous fire hazard because it had metal items rattling around inside.
I notified virgin media, but then I received TWO more modems (both old second hand goods but working).
So now I have two extra modems one broken and one possibly working.
However virgin media refuse to send me two returns packs, yet they want both modems back.
I have tried calling THREE times now.
First time they said you'll get your return packs in a few days no probs.
Second time the guy just hung up the phone.
Third time the lady said the computer wont let her send two returns packs, I told her if I can speak to someone who has the authority/system privileges to send two returns packs and she refused to accept that returning two pieces of equipment at the same time is something that a Virgin Media customer would ever need to do. Quite ridiculous actually. 😄
So what am I supposed to do? Actually there's nothing I can do, but here's what Virgin Media can do....
1) Either fix your computer systems and send me two packs.
2) Stop sending me messages demanding your equipment back.
3) Allow me (in writing) to squeeze two modems into one pack and absolve me of any and all potential issues of squeezing two modems into one returns pack.
If you can pick one of these options that would be great. Thanks.