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matto204
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VM port in my flat - website says not available - cannot contact sales

Hi,

There is a virgin media port in my flat from a previous resident, and all other flats in my building have virgin media. However, when I put my address into the website, it says the service is not available in my area. I was on hold for almost an hour with Sales earlier and could not get through.

Can someone from Virgin please get in touch with me to investigate?

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VM-Jon
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Re: VM port in my flat - website says not available - cannot contact sales

Sure, let me help out. Of course I will need some more detail so I will message you privately to get this as its not a good idea to post this publically.

Please accept our apologies for the delay, we will get this look at for you.

 

Jon

 


Here to help! I'm an install manager helping out whilst working from home. Find out more


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VM-Jon
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Re: VM port in my flat - website says not available - cannot contact sales

Update - after looking into the address I have arranged to update our systems where needed and a scheduled a call back in order that we can get you up and running as soon as possible.

Thank you for your patience.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Amysharlott
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Re: VM port in my flat - website says not available - cannot contact sales

Can you help me too?

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Paul_DN
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Re: VM port in my flat - website says not available - cannot contact sales

Hi Amy,

 

I have answered your other post, please keep it to one post as it does prolong us answering other posts.

 

Kind regards

 

Paul.

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