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VM plug wall socket missing

migavart
Tuning in

I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. For that I can't use the service. I have contacted VM 6 times over 2 days but no avail in resolving the issue. Various responseses from blatant lies (they will call back in 5 min. never did) and we are sending the plug to you asap (nothing arrived)  and lack of knowledge of the VM hardware.

I am sick and tired of VM. Any suggestions? 

Thanks

11 REPLIES 11

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Migavart, 

Thank you for your post and welcome to our forums 🙂 
I am sorry to hear you have been having issues with the installation.

Can you please confirm to us what plug it was? As you should have been sent all things needed for this, have they taken the coaxial cable?

Let us know and we will do our best to help.

Zoie

VM wall socket plug missing.jpg

Please find the pic attached. The plug for power inserter missing.

To be more precise, 2nd picture from page 10, chapter 2.1 of "Installation Guide" - red booklet sent with "Quick Install Move house kit"

Thanks for your help

Tudor
Very Insightful Person
Very Insightful Person

That’s the power plug for the power injector for fibre.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi Tudor, Thanks for technical insight. What are we to do now?

 


@migavart wrote:

Hi Tudor, Thanks for technical insight. What are we to do now?

 


You need to contact VM directly, or wait a few days to a week for a reply on here.

I did contact them see 1st post. Can I buy them for somewhere?

Nice. Cheers mate.

 

Hey migavart, thank you for reaching out and confirming this.

Did you manage to buy one or do you still need one ordering?

Please do let me know. Thanks 

Matt - Forum Team


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