@ck277 wrote:
Hi, thanks for responding!
I've been struggling to get them to come out to fix it because I'm not a customer (decided not to join up expressly because customer service was awful/unreliable), so not sure what else I can do. I just get passed around an infinite number of teams whenever I ring up, then someone books me an appointment that no one turns up to. I live in a high rise/new build and actually have no idea where they go to fiddle with wires outside of the property. I will ask reception downstairs and see if I can get a photo!
Somewhat different scenario if you are in a high rise new build as I imagine your VM services and your TV services would most likely be provided over separate cables from a central distribution point somewhere in your building. I can't think of a reason that a VM tech would need to do anything to the TV feed to fit a VM connection from a central distribution point.
I assume he didn't have to install a VM cable into your property. Presumably he connected a VM faceplate/socket to a cable that was already there from when the building was constructed.
Have you looked at what has been done to the cables and wall connections inside your own property?
Usually, in a new build, you might have some kind of audio visual general faceplate or sockets with provision for TV, satellite, broadband, phone etc.
It might be that the tech has disconnected the TV connection there within your home in order to make room for a VM socket.
Have a look at the sockets which provided your TV aerial connection in your home and see if they have been changed/disconnected in anyway.
You could post up some pic's of the connections in your home and forum members may be able to give you further pointers.
One of the forum team will also reply here shortly and they may offer to do something to assist.
