Hope someone from the VM team can help find a solution: I gave the required one month's notice on 24 May 2022 to BT not to renew my contract. I ordered VM broadband on the same day (cable already available in my street) and chose 22 June (today) as the install date thinking VM would have enough time to make preparations to pull the cable to the house by then.
Nothing happened for two weeks but then someone turned up and sprayed some paint to denote the access point and left. A full week later someone else came to dig beside the road on my property to create an access point. Five days later (20 June) a couple of engineers arrived to pull the cable but said they couldn't because no work to create a path from the access point to the house had been carried out to enable them to do so!
My BT contract expires tomorrow (23rd) so I'll be left with no wifi.
I got on to the helpline operator on 20th who transferred me to the pre-installation team who weren't helpful at all apart from saying someone will come over to improve access to the house on 24th. No help at all to my question: what am I supposed to do about wifi access now that VM has delayed the install?
Customer service rang later that afternoon saying my new install date is 12 July!! No answer to my question about what I should do for wifi in the meantime!!
I rang up again the following day and the helpline operator suggested speaking to the pre-installation team again but mysteriously the transfer didn't work and I was cut off. I tried to ring the helpline again but got cut off again before I could speak to the operator!
Anyone from the VM team looking in to this forum able to shine some light on the problem and advise?
