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wahmed0109
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VM Installation Delay

Hi,
Usual story with VM broadband. Had my install booked for the 16/11/20 for the M100 fibre. 

Received an email yesterday 14/11/20 to say it has been delayed until the 04/12/20.
Surely they must know people are isolating at home,  Clinically extremely vulnerable people as both of my younger brothers are. I spoke to the pre install team who haven’t offered much help. You would think a company like VM would have some sort of priority service. 

lesson of the story is never cut off your prior broadband service until VM have actually installed their services. 

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jb66
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Re: VM Installation Delay

Make sure they pay you the £5 per day for missing the install
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wahmed0109
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Re: VM Installation Delay

Ohhh no way is that something they have to do?

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Anonymous
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Re: VM Installation Delay


@wahmed0109 wrote:

Ohhh no way is that something they have to do?


https://www.virginmedia.com/help/automatic-compensation 

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wahmed0109
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Re: VM Installation Delay

So far they agreed to remove the activation fee after pushing to speak to a senior. 

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wahmed0109
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Re: VM Installation Delay

Update as of 07/12/2020 - Still no install and no date of installation. 

VM Pre install team unable to give a date for the installation. Have also made a few complaints again to no avail. 

any ideas of how to get this escalated anyone?

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