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cfcwhite
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VM Hub 3.0 resetting itself regularly

My VM router has been resetting hourly. We had our router changed by VM staff but no luck. My network log is attached to the post. I use Devolo Magic Powerline adapters however the router itself is resetting. I have tried resetting to factory settings with no luck.

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Andruser
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Re: VM Hub 3.0 resetting itself regularly

Suggest you post the network log as text, and add the Downstream and Upstream data as well:  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

 

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cfcwhite
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Re: VM Hub 3.0 resetting itself regularly

Hey, thanks for the reply. When I search that address, the login page comes up, but there is no option to 'check router status'. Am I missing something obvious?

 

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cfcwhite
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Re: VM Hub 3.0 resetting itself regularly

From the downstream part of the router settings:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1514000000638256qam17
2182000000338256qam2
3190000000238256qam3
4198000000238256qam4
5206000000338256qam5
6214000000338256qam6
7222000000338256qam7
8230000000238256qam8
9238000000238256qam9
10251000000138256qam10
11259000000338256qam11
12474000000638256qam12
13482000000638256qam13
14490000000638256qam14
15498000000638256qam15
16506000000638256qam16
17174000000238256qam1
18522000000738256qam18
19530000000738256qam19
20538000000738256qam20
21546000000738256qam21
22554000000738256qam22
23714000000838256qam23
24722000000737256qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.98360965800
2Locked38.98333309310
3Locked38.98333301625
4Locked38.98333320530
5Locked38.98333364585
6Locked38.98333365735
7Locked38.98333370144
8Locked38.98333340855
9Locked38.60533372387
10Locked38.98333372305
11Locked38.605332910914
12Locked38.98333319466
13Locked38.98333381505
14Locked38.98333380045
15Locked38.60533302710
16Locked38.98333382820
17Locked38.98333363100
18Locked38.98333392385
19Locked38.98333397414
20Locked38.98333402374
21Locked38.98333395990
22Locked38.98333383756
23Locked38.60533293157
24Locked37.63633320616

 

From the upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

153600000415.12064qam13
260200000425.12064qam14
332800000415.12064qam10
446000000415.12064qam12
539400000415.12064qam11

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

12.00010
22.00000
32.00000
42.00000
52.00000

 

Network Log:

Network Log

Time Priority Description

02-02-2021 16:28:20warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 16:28:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:18noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 16:19:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:45:55warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:45:50noticeIllegal - Dropped FORWARD packet: src=192.168.0.157 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:42:44criticalTFTP Request Retries exceeded, CM unable to register
02-02-2021 15:42:44criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:42:19noticeIllegal - Dropped FORWARD packet: src=192.168.0.157 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:42:19criticalTLV-11 - Illegal Set operation failed;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:29noticeReset to Factory defaults initiated by reset button;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:18noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:37:40warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:18noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:32:46warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:17noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:28:19warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:28:13noticeIllegal - Dropped FORWARD packet: src=192.168.0.157 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 00:01:18noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02-02-2021 15:07:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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