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VM Connect App

AmyJ1
Tuning in

on ‎03-09-2022 08:20

Hi, 

I set up my hub 4 yesterday and everything is fine, all devices in the house are connected and apart from one room in the house that requires a booster the WiFi seems ok. The only issue is I cannot, for the life in me, connect to the VM connect app. It just constantly tells me it can’t find the hub despite me being right next to it when trying to set it up. I have tried rebooting the hub, doing a har reset, deleting and reinstalling the app all to no avail. I am connected to VM WiFi when I am trying to do it and still nothing. Any help would be greatly appreciated!!!

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-09-2022 17:18

Hi @AmyJ1 

The Connect app for iphone now works with the hub 4  - The latest version, 12.28.18 was only released on Thursday. If you are on IOS you can force the latest version by going to the app store.

The android version is being updated in stages, however on android there is no way to force it, but any android owners should get it by the 12th Sept

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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AmyJ1
Tuning in
In response to newapollo

on ‎03-09-2022 18:01

Hi, 

thank you for the reply, I happened to click on this afternoon and low and behold it had connected to the hub and all is well, thank you for your help 🙂 

Carley_S
Forum Team
Forum Team
In response to AmyJ1

on ‎06-09-2022 10:22

Hi @AmyJ1

Welcome to the community. 

Sorry to hear you had some connection issues with the Connect App. Glad to hear that this has now been resolved for you. Please let us know if you have any further questions or concerns, we'll be here to help if needed 🙂

Here to help 🙂
Virgin Media Forums Agent
Carley
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