Can you provide a direct contact with the relevant team? On current evidence they don't seem to pay any attention to the moderators of this forum. If you cannot provide me with a direct contact please say so, so that I can make a complaint about this lack of transparency and effort. Virgin makes its profits with these cabinets and seems happy to stand by and do nothing whilst they despoil towns and villages all over the country.
Please update me on the status of this or provide me with an official direct link to the team that has responsibility. Please do not thank me for my patience -- that has run out. This cabinet has been in its current state for over a year. Virgin's behaviour is shameful. An apology is more in order.