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RussStairs
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VM Cabinet Graffiti Removal Request

Can someone at Virgin help arrange to remove the graffiti on the VM cabinet at the top of St. Peter's Road, Broadstairs, CT10 2AP? See attached photo.

Many thanks in advance.

IMG_4245.jpeg

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Kath_F
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Message 2 of 19
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Re: VM Cabinet Graffiti Removal Request

Hi RussStairs, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to see that someone has defaced the cabinet. I have reported this to the relevant teams and they will arrange for things to be sorted. 

Once we have a reference number for the work, we'll let you know. 

Thanks, 

Kath_F
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Kath_F
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Message 3 of 19
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Re: VM Cabinet Graffiti Removal Request

Hi RussStairs, 

Thanks for your patience on this one. 

The team have come back to me to advise they are unable to locate the cabinet on our servers. Can you please let us know the nearest house number for where the cabinet is situated please?

Once we have this we can progress things further for you. 

Thanks, 

Kath_F
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RussStairs
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Message 4 of 19
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Re: VM Cabinet Graffiti Removal Request

Thanks. It is directly outside 23 St. Peter’s Road, Broadstairs, Kent CT10 2AP.

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Lee_R
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Message 5 of 19
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Re: VM Cabinet Graffiti Removal Request

Hi @RussStairs, thanks for getting back to us.

I have forwarded the details you've provided to the appropriate team now.  This will then be assigned to a team in the field to resolve.

Regards


Lee_R

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RussStairs
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Message 6 of 19
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Re: VM Cabinet Graffiti Removal Request

Haven’t heard from anyone and nothing has been done — could you give me an update?

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Akua_A
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Message 7 of 19
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Re: VM Cabinet Graffiti Removal Request

Hi @RussStairs,

We did indeed raise this with the relevant team, however, I have flagged this again to them to get this resolved as soon as possible.

Thank you in advance for your patience,

 

Akua_A
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RussStairs
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Message 8 of 19
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Re: VM Cabinet Graffiti Removal Request

Can you provide a direct contact with the relevant team? On current evidence they don't seem to pay any attention to the moderators of this forum. If you cannot provide me with a direct contact please say so, so that I can make a complaint about this lack of transparency and effort. Virgin makes its profits with these cabinets and seems happy to stand by and do nothing whilst they despoil towns and villages all over the country.

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newapollo
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Message 9 of 19
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Re: VM Cabinet Graffiti Removal Request

Hi @RussStairs 

The direct number for reporting street box problems is 0330 333 0444 - they probably work Monday to Friday 9 'til 5.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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RussStairs
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Message 10 of 19
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Re: VM Cabinet Graffiti Removal Request

Please update me on the status of this or provide me with an official direct link to the team that has responsibility. Please do not thank me for my patience -- that has run out. This cabinet has been in its current state for over a year. Virgin's behaviour is shameful. An apology is more in order.

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