on 27-06-2022 21:47
i recently moved houses and got the virgin broadband installed new at my place. The box on the outside of my property, is not installed correctly and keeps coming loose with the connections inside exposed to elements. Can someone please look at the installation and rectify the box.
on 30-06-2022 09:27
Hi @deepanshus, thanks for posting and welcome back to our community.
Sorry to hear the box on your property was not installed correctly. I would love to help you get it repaired or replaced. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
on 30-06-2022 14:41
Hi deepanshus, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also please do bear in mind the many self help options on our website here. And you can manage your account, and view/amend most orders and appointments, etc here.