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VIRGIN QUICK START COLLECT+ NIGHTMARE

Was supposed to receive this quick start package on 30/11/19 as my old package from BT has finished on the 4/12/19, so I now have no internet!!! I’ve called virgin media 4 times! They’ve given me the wrong collection code each time!!! How hard can it be? I’m thinking of actually cancelling.

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Re: VIRGIN QUICK START COLLECT+ NIGHTMARE

I also have no phone line too!

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Re: VIRGIN QUICK START COLLECT+ NIGHTMARE

It can take mods a couple of days to get round to you on here; so unfortunately you're better off calling customer services.  Persist with them until you get the right code.  Someone else who knows more may be able to help you further than I can.







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Re: VIRGIN QUICK START COLLECT+ NIGHTMARE

Hi ARahman,

 

Thanks for your post on our Community Forum and a very warm welcome to you!

 

Sorry to read that you've been having issues collecting your package from us. Have you managed to get this resolved with our team or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards,

 

David_Bn

 

 

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