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johndm
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VERY Shoddy install of cable

So, only had my install a few weeks ago.

Today having new turf laid, and find the cable from the street across my garden was showing through the grass in places and barely an inch deep everywhere else.

So I have had to pay my gardener extra to dig a trench and bury the cable properly.

The guys who originally laid the cable did seen keen to do the job as quickly as possible.

Wonder who will now compensate me for this shoddy work?

Surely there must be a standard depth for cables?

Not impressed to say the least

 

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Z92
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Message 2 of 19
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Re: VERY Shoddy install of cable

If you speak to the area manager they'll come out and fix it, but if you've fixed it already then expect zero compensation. 

They normally just break the lawn with a spade and throw the cable in, there's no trench as such unless you do this yourself, so the cable is normally a few inches below the surface. 

spgray
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Re: VERY Shoddy install of cable


@johndm wrote:

Wonder who will now compensate me for this shoddy work?


nobody.
you didn't give them the opporunity to fix it themselves.


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My Broadband Ping - spgray

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johndm
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Message 4 of 19
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Re: VERY Shoddy install of cable

No more than an inch at deepest.

Do Kelly Communications charge Virgin to do this rubbish work?

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spgray
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Message 5 of 19
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Re: VERY Shoddy install of cable

there is no standard or documented depth.
there is a "best practice", but nothing to say it must be done like that.

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johndm
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Re: VERY Shoddy install of cable

So I should have stopped my gardening work and waited? Well that was helpful

 

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spgray
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Message 7 of 19
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Re: VERY Shoddy install of cable

you had two options.

1) have your gardener do the work
2) call virgin to come out and do it.

was up to you which option you felt was best at the time.
virgin won't compensate you for any of the extra work your gardener had to do.

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johndm
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Message 8 of 19
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Re: VERY Shoddy install of cable

Ah so you work for Virgin do you? Seem very certain that you know everything. Please do not make further comments
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MikeRobbo
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Message 9 of 19
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Re: VERY Shoddy install of cable

He / she is correct though.


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johndm
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Message 10 of 19
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Re: VERY Shoddy install of cable

Don't know why I bother on these forums, only get replies from people trying to increase their post count rather than post a constructive answer
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